A 15-attorney law firm specializing in employment and corporate law was spending an average of 8 non-billable hours per attorney per week on transcription, note-taking, and documentation. After implementing CallsIQ, that dropped to under 3 hours — a 65% reduction.
Where the Non-Billable Hours Were Going
- Client call transcription: 2h/week per attorney (manual note-taking and typed summaries)
- Deposition preparation: reviewing handwritten notes from previous calls
- Case file updates: converting call notes into structured case records
- Internal briefings: explaining case history to colleagues covering cases
The Implementation
The firm deployed CallsIQ across the practice. Every client call is now automatically transcribed and summarized. The transcript is added to the case management system within 5 minutes of the call ending.
Impact on specific workflows
Deposition prep: attorneys can now search across all client call transcripts for specific statements. What used to take 3 hours now takes 20 minutes. Case handoffs: when a case transfers between attorneys, the new attorney has a complete, searchable record of every client conversation.
Unexpected benefit: the firm discovered that many non-billable hours were not just inefficiency — they were revenue being left on the table. Recoverable hours that were being written off because documentation was too burdensome to justify billing.