Short answer
Divide unattended appointments by eligible elapsed appointments under a published rule. Separate cancellations, rescheduling and unknown attendance. A created booking is not automatically an appointment due in the period. Retain identifiers so rescheduling does not become two absences.
Key verification: Categories reconstruct the dataset, every eligible appointment has an outcome and rescheduling retains traceability.
Sources and limitationsA business sees fewer attendees than created bookings and concludes it has too many no-shows. The difference may include cancellations, moved appointments and future records. This guide proposes measuring no-shows through a temporal rule and explicit states. It neither assumes reminders solve the problem nor presents actual business results.
Define eligible appointments and closure time
Use scheduled service dates rather than just creation dates. Close the period after an agreed attendance-recording delay. Define cancellation, rescheduling and absence before calculation; late cancellation can be a separate useful category and must not change meaning midway through reporting. Publish the rule because different businesses may require different denominators.
Fictional example with fifty scheduled appointments
| State at closure | Appointments |
|---|---|
| Initially scheduled in period | 50 |
| Cancelled, excluded under the rule | 10 |
| Moved to a future period | 6 |
| Eligible elapsed appointments | 34 |
| Confirmed attendance | 30 |
| Confirmed absence | 4 |
Under this rule the rate is 4 / 34 = 11.76%. Dividing by the initial 50 gives 8%, describing absences against the initial set on a different basis. Categories reconcile: 10 + 6 + 30 + 4 = 50. The six moved appointments belong to their new period; they become neither attendance nor absence here.
Minimum record and cases preventing closure
Retain identifier, scheduled date with time zone, service, attendance state and confirmation time. Link replaced and new records when rescheduling. Mark missing eligible outcomes unknown and show the outstanding count; do not relabel them attendees to lower the rate. Separate person from appointment: one customer may book repeatedly without representing several people.
SimplyBook.me as a booking record
SimplyBook.me documents booking management, filters and changes. Check states and reports in your configuration; an existing booking does not establish attendance. If the required state is unavailable, maintain an authorised supplementary record reconcilable by identifier. CallsIQ has not verified a native no-show flag or executed this test in an account.
Decision after calculation
Compare periods under the same rule and segment only when data supports interpretation. First check recording completeness and date errors; then investigate reasons using authorised information. To evaluate changed reminders, define a separate design rather than attributing every variation to the tool. A worksheet suits a small schedule; a system helps when maintaining bookings and evidence without duplication.
Sources and limitations
Documentary review: . Content type: Documentation-based guide with original exercise.
Sources describe terms and capabilities stated by their owners. Proposed protocols and fictional examples do not establish product tests performed by CallsIQ.
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Check current terms
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