Short answer
Localising a tutorial requires adapting voice, text, dates, examples and help so users can complete the same task in each language. Maintain a master version and competent language review; literal translation or an available voice does not establish comprehension.
Key verification: Test the complete task in each language and update every version when it changes.
Sources and limitationsLocalizing a customer tutorial requires adapting voice, screen text, and examples so that a person of another language can complete the same task. The result is a language-accepted version of a self-service tutorial. It does not consist of literally translating the internal training of agents.
Set a master version
Before translating, confirm that the original tutorial works: current links, complete steps, and consistent terms. Define the task, for example, checking the status of a quote in the customer portal. If the portal only has a Spanish interface, the translated tutorial should say which labels the user will actually see.
Preserves voice and screen text per scene. Identify words that do not translate, such as product names or operation codes. A colloquial expression or a date like 04/03 can be confusing when changing countries.
Original localisation matrix
| Element | Decision needed | Test |
|---|---|---|
| Portal button | Show actual label and explain its meaning | User locates correct button |
| Revision date | Write the month if there is ambiguity | Two readers interpret the same date |
| Example amount | Keep explicit currency or adapt with fictional data | Not interpreted as contracted price |
| Help | Supported channel and language | Promise matches actual support |
| Subtitles | Reading and synchronization | Understandable without audio |
What Synthesia allows
official translation help indicates that one-click translation and multilingual player are available in Enterprise. It also distinguishes translating only the script, which preserves the original screen text, from generating translated versions.
Check the plan and options before quoting a language version. A voiceover translated with unadapted screens can leave contradictory instructions. Review the generated version scene by scene; don't publish it just because the build task finishes without error.
Review with a person competent in the language
- Review terminology and proper names with an approved glossary.
- Check figures, links and visible labels.
- Listen to pronunciation, pauses and timing.
- Ask to complete the task from a fictional case without opening the master video.
- Logs issues such as content changes, not just “translation that could be improved.”
Fictitious example: an English version says "submit", but the portal shows "Save". The solution is to show and mention the actual label, as well as explaining what the query holds. Changing the subtitle alone does not resolve an erroneous voice prompt.
Keep versions together
Maps the same procedure reference and independent language versions. When the portal changes, it marks which translations are pending. Maintain a clear path to the current tutorial and avoid distributing old links in new communications.
CallsIQ has not generated or validated these translations in Synthesia. The matrix and the case are original resources. You can manually locate a short tutorial; Automation is evaluated by production savings and human review cost.
Sources and limitations
Documentary review: . Content type: Documentation-based guide with original resource.
Sources describe terms and capabilities stated by their owners. Proposed protocols and fictional examples do not establish product tests performed by CallsIQ.
- official translation helphelp.synthesia.io
Check current terms
Consider these options if they solve the problem described. Confirm features, limits and availability in your country.
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Official sources, explained calculations and clearly labelled examples. Read about our methodology and use of AI in writing.