Background
- Vocalcom, since November 2015. Development, deployment and support of contact centre applications and integrations, from .NET Framework 2 to .NET 10: REST and SOAP APIs, SQL and domain-driven design.
- TrueReviews, 2022–2024. Founder of a verifiable reviews product.
- Infun, 2015. Infrastructure support: Active Directory, Exchange, backups, telephony, ERP and virtualisation.
- Technip, 2012–2015. IT operations and continuity of corporate systems.
- everis and Nova Traductors, 2009–2011. Custom software development.
- Education: Higher Technician in Computer Application Development, IES Esteve Terrades (2008–2010).
What he brings to CallsIQ, and what he does not
The guides come from building and maintaining the systems that receive, route and log calls: queues, menus, CRM integrations, call records, telephony APIs and, in recent years, language models built into applications. When a guide describes a configuration or a common mistake, it starts from that practice.
The regulation guides explain the Spanish official gazette and CNMC resolutions from a configuration point of view, but they are not legal advice. Comparisons of providers other than Vocalcom rely on their public documentation and on the tests stated in each guide; when there is no test of his own, the guide says so.
Certifications
Five Anthropic certifications on using language models in applications:
- Building with the Claude API
- Claude Code in Action
- AI Fluency: Framework & Foundations
- Claude 101
- Claude Cowork
Relationship with Vocalcom
Joaquin works at Vocalcom, a contact centre software vendor. CallsIQ is a personal publication: what it says is his own view and does not speak for Vocalcom. The guides do not link to or recommend Vocalcom products: the company only appears when the author describes his experience. The details are in the transparency policy.
Contact and profiles
Corrections and questions: admin@callsiq.com. Profiles: CV · LinkedIn.